Refund & Cancellation Policy – BASR Company

1. Definitions

1. “Service”: Any software development, design, technical implementation, or related work specified in the contract.

2. “Milestone”: Any deliverable or phase defined in the approved project timeline.

3. “Developer”: BASR Company.

4. “Client”: The individual or entity contracting with BASR.

2. Payments & Milestones

1. An initial deposit is required upon signing the contract and is non-refundable, as it covers preparation and project initiation costs.

2. Remaining payments are tied to milestones and become due only after delivering the output of each phase.

3. The client has a seven (7) business-day acceptance period after each delivery to review and provide feedback in writing.

4. If no feedback is provided within the acceptance period, the milestone is considered automatically accepted.

3. Cancellation by the Client

The client may cancel the project before final delivery according to the following terms:

1. BASR retains the full initial deposit.

2. The cost of all completed work up to the cancellation date will be calculated and invoiced.

3. Administrative fees (if applicable) may be deducted as specified in the contract.

4. If the client has paid more than the value of completed work, the difference will be refunded after deducting administrative and operational costs.

5. If BASR has produced usable deliverables, their value will be calculated and deducted before determining any refund amount.

4. Cancellation by BASR

BASR may cancel the contract under the following circumstances:

1. If the client fails to pay a due milestone for more than fifteen (15) business days despite written notice.

2. If the client’s lack of cooperation or delays negatively impact project progress.

3. In such cases, BASR reserves the right to keep the payments covering the actual work completed up to the cancellation date.

5. Warranty & Bug Fixes

1. BASR provides a ninety (90) business-day warranty for technical defects resulting from implementation.

2. The warranty covers fixing bugs or errors caused by BASR.

3. The warranty does not cover:

   • Changes to requirements after development begins.

   • Additional features outside the agreed scope.

   • Issues caused by third-party modifications to the code.

6. Consumer Rights (B2C – Oman)

If the client is considered a consumer (individual) under Oman Consumer Protection Law, the following apply:

1. Consumer Protection regulations and executive decisions apply.

2. Rights include:

   • Free repair for defects.

   • Replacement or re-execution of the service if non-conforming.

   • Full refund if repair or replacement is not possible.

3. These rights represent a minimum standard and do not limit any additional guarantees provided by BASR.

7. Deductions for Refund / Usage

If a refund is approved (through mutual agreement or legal request), the following may be deducted:

1. The value of the benefit or usage gained by the client.

2. The cost of time and completed work.

3. Administrative fees clearly stated in the contract.

8. Dispute Resolution

1. Both parties agree to attempt an amicable resolution within thirty (30) days of written notice.

2. If unresolved, the dispute shall be referred to arbitration according to the laws of the Sultanate of Oman, or to the competent authority as mutually agreed.